Meeting the Needs, Pleasing the Senses!

To meet a growing demand for a revolutionary, yet practical, workshop to address customer service at all levels of work…

What do Customers Need and Want?

How You Benefit

This workshop teaches people why and how to apply “extraordinary customer service methods” in every interaction both inside and outside the company. It benefits employees at every level and in every area of your company. Strategies are developed for meeting the needs and pleasing the senses of customers. A workshop bonus: How to handle anxious or angry customers.

Testimonials and Advice

"The whole course was useful. It gave a better understanding and ways to deal with our customers and how we can serve them better."

"The workshop was helpful in the ways you can speak to or deal with customers who are unhappy with our parts or service. It will also help with dealing with your customers who do not have any problems. How we can provide better service."

"Handout is great – colour, small format; good stuff that I can review."

"The workshop brings together things/facets which cannot do anything but help our team."

"The most useful part for me was identifying the difference between needs and wants. Most companies are focused on products requirements and forget that it is people who order the products

The handout is great – I’m less likely to throw out a booklet than a piece of paper and it also gives me a chance to review the material after I’ve had time to digest what I heard in the workshop.

The positive atmosphere that was supplied. The defining of customers needs vs. wants. Putting us in the customer’s shoes so to speak. See things from the customer’s point of view."

To Prepare Future Participants...

"The workshop was helpful in the ways you can speak to or deal with customers who are unhappy with our parts or service. It will also help with dealing with your customers who do not have any problems. How we can provide better service."

"Come with the enthusiasm to see things differently."

"Keep an open mind. Even if you don’t deal with customers regularly, this workshop may still provide useful information on how to interact positively with colleagues."

Courses Index - Diagnostic Tool